Wedding Registry issues

There is a reason most couples now register only at national chain stores. These stores have the wedding registry process figured out and have pretty decent return/exchange policies.

Unfortunately, my home town is about an hour from the nearest city with these national chain stores, and my mom informed me that lots of people don't want to drive that far (and most of these same people either can't/won't use the internet or are afraid to use their credit card online). So I had to register at the small gift shop in my hometown.

They actually carry our dishes and lots of other great stuff, but the problem is this: they didn't have our silverware pattern when I went to register. There was lots of talk about special ordering and such, but I told them not to worry about it. We'd just get our silverware through Dillard's and be done with it.

Oh, how I wish they'd listened. Instead, they took it upon themselves to figure out what pattern we had selected and put it on my registry anyway. But they ordered the frosted set (not the plain shiny style we wanted). I also now have way more silverware than I need or have space for since people got it for us both at this store and at Dillard's.

I've emailed them to ask if I could exchange the frosted stuff and use silverware gift certificates for other items. Here's exactly what I said:

Hi!

I want to make sure I can exchange gift certificates for and settings of silverware for other items on our registry. We have already filled our need for silverware off our Dillard's registry (I didn't actually register for it with you since you didn't have it when I came in). Please confirm that I can make this exchange.

Also, please guide people to our Denby dinnerware. This is the one item we have least of and need the most.

Thanks

I got this response from the owner:

Good morning,

I am very pleased that you received so much of your Lenox flatware from Dillard's. The price makes it a lot easier to sell than the Denby Energy. Unfortunately, I special ordered the Lenox Federal Platinum for you and had it in stock before I received the e-mail from you. I do not require a registered bride to purchase the remainder of what is special ordered for her,
I do request her to keep what has been purchased for her. This has been the policy for several years. Larger stores have the ability to adjust their inventory much easier than a small store does as I cannot return anything unless it is defective. May I suggest you take the stainless to Dillards and apply it to your Denby. Just FYI, the Denby order has not shipped as of today. I always try to put a bride's best interest first and sorry to disappoint you. I will no longer sell the stainless as of today. I appreciate your understanding.

To which I sent this email:

I have some problems with your response. Most notably that I did not officially register for the flatware at your store, so I really shouldn't have this difficulty in the first place. You didn't have the flatware on display so we said we wouldn't worry about it. Secondly, the flatware you special ordered for me was in the frosted style - not what we registered for at Dillard's. I
took back what I received from your store to Dillard's, but they weren't happy to
exchange it for me. I also can't exchange the single serving pieces (I received
two spoons from your store and a certificate for a gravy ladle in frosted) since
Dillard's only sell sets, not separate hostess items. You'll need to take back
the serving spoons and gravy ladle as I have already received the correct style
from the Dillard's registry.

And her response:

I understand your situation, I only wrapped the frosted because the correct pattern did not come in in time for the shower. I told your mom that I had done that so it would make a prettier shower. I am so sorry that you had
the trouble of returning it to Dillards. I would never have had you take the
wrong pattern, no wonder you wanted to apply credit. It seems that we need
to talk. Would you please call me during business hours?

And we're almost done with this, my final response to her tonight. I'm not going to spend my dime to call her long distance about a problem she created in the first place!

I talked to my mom and discovered you have a non-frosted serving spoon to exchange for the frosted one I got at the shower. That's fine. Two serving spoons is ok. However, I don't need two sugar spoons or two gravy
ladles.

To resolve this situation, please credit my registry for one sugar spoon (I'll bring this back to town on Sunday and have one of my parents return it to you Monday), one gravy ladle (I have a gift certificate) and one five piece place setting (I have one outstanding gift certificate). Please let me know the total credit and I will come in at some point to pick out something of equal or near-equal value.

If you need to contact me, you may call me Friday morning before 1 p.m.

Thank you for straightening things out.

Hopefully she'll realize that there is nothing to talk about and she just needs to fix this. I'm not going to beat around the bush or let her bully me (politely) into keeping things I don't want just because she wants to sell more stuff.

Am I totally out of line or is she pulling my chain?